The objectives of this thesis are to understand nature of employee engagements, analyse popular theories used to understand this phenomenon and comprehend importance of employee engagement for organization; as well as to analyse Employee Engagement Survey conducted by leading hospitality organization, question its effectiveness and propose suggestion to improve measuring process of employee engagement to ensure live, valid data, thus the managers can understand where their employees stand in terms of engagement.

Existing academic and business literature was used to understand psychological and sociological aspects of employee engagement.

Analysed Employee Engagement survey proved many flaws and possibility of skewed results. Improvement suggestions were offered together with insights into future global trends in measuring and analysing employee engagement.

Traditional Employee Engagement surveys provide only snapshot of organizational climate at the time of survey and cannot be used as an index of employee engagement throughout the year. New approaches with close management involvement and help of new technologies should be taken to ensure valid and reliable results.