The purpose of this Bachelor’s thesis was to study the present situation and problematics of the purchase invoice process in Respecta Oy. The aim was to find out essential errors and problems of the process and to present development ideas to solve them. The need for this study arose due to a substantial amount of errors in the purchase invoice process.

The theoretical framework of the study dealt with the phases and possibilities of digital development of the purchase invoice process. The framework covered processes and process development in general as well as process management and management of change. The framework also represented financial administration at large, together with its subprocesses and different system alternatives. The description of a functioning purchase invoice process is demonstrated in the theoretical framework along with the development possibilities considering the target company’s perspective.

The empirical study was conducted using the qualitative research method. The data was collected from four employees working with the purchase invoice process using a focused interview. The research results addressed the most typical errors in the process and their primary causes. The employees interviewed for the study were unanimous in the most important development areas of the process, most of which related to updating the invoice processing system and increasing automation. Most errors were discovered to emerge in receiving invoices. The majority of them were found to result from the lack of merchandise reception in the processing system, which prevents processing the invoice. The process could be best developed by increasing informing and orientation along with exploiting the possibilities of automation.