Changes in organisational structures and in operating environments are integral to modern working life. Change is often seen as a force of nature or an uncontrollable process. However, through the methods of change management change can be planned, implemented and assessed in an organized fashion.

Change management is an important part of modern management practices. Many companies and other organizations are actively engaged in developing their leadership strategies and management models to better suit change management needs. A poorly managed change process may have a negative effect on performance and employee wellbeing and may, in the most extreme cases, create open hostility to change. When managed well a change process can however increase the effectivity and cohesion of an organization, goals can be met better and resources utilized more efficiently.

This Master's Thesis studies and investigates change management in a case organization, the Finnish Transport Infrastructure Agency. In the second chapter, the theoretical background of change management and the various concepts and models related to it are introduced. After this, the state of change management in the FTIA is investigated through both qualitative and quantitative research.

In the conclusions of this thesis observations are recommendations on change management in the FTIA's Projects Division are presented for use in future change scenarios.